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1- Preamble
The purpose of these terms and conditions is to define the general sale conditions and the conditions for visiting and using the website accessible through the website www.surlesentierdesbergers.fr, as well as the rights and obligations of Sur le Sentier des Bergers and the users of the website. Please read them carefully as they affect your rights and liabilities under the law.
These general terms and conditions are entered into between the company GOÛT DE FRANCE, a limited liability company with a capital of € 10,000, registered office at 1040 avenue Jean Perrin - 13290 AIX EN PROVENCE, registered in the RCS of Aix en Provence under the number 843 304 379 (hereinafter referred to as "Sur le Sentier des Bergers"), and on the other hand the natural person who orders a product or products on the website www.surlesentierdesbergers.fr (hereinafter referred to as the "Customer").
The website www.surlesentierdesbergers.fr is an e-commerce area that offers a service for placing distance orders and then prepares orders delivered by Sur le Sentier des Bergers.
The contract resulting from the actual ordering of the Customer is subject to the regulations governing distance selling, as resulting from the laws and regulations in force in France, as well as the provisions set out below.
2- Availability and opposability of the general Terms and Conditions
The customer who orders on the website www.surlesentierdesbergers.fr certifies to be a major physical person, non-commercial, acting for his personal needs.
These terms and conditions are made available to any user on the website www.surlesentierdesbergers.fr where they are directly available.
Any order of a product appearing on the online store of this website requires consultation and prior acceptance of these Terms and Conditions.
The Customer acknowledges having read these terms and agree to be bound to them by using the website www.surlesentierdesbergers.com. The Customer expressly declares accepting them from the moment he validates and pays for his order after having clicked on the button "I have read and I accept the general conditions of sale and the associated legal notices".
The Customer is also required to read the legal notice of the site www.surlesentierdesbergers.fr which form an integral part of these Terms and Conditions.
The present Terms and Conditions will prevail, if necessary, on any other version or any other contradictory document.
Amendments
Sur le Sentier des Bergers may update these Terms and Conditions from time to time. In this case, the conditions applicable will be those in force on the date of the order made by the buyer. A copy dated today may be given to the customer at his request.
4- Partial nullity - Renunciation to invoke a clause of the Terms and Conditions
In accordance with the provisions of article 1184 of the French Civil Code, the invalidity of a clause hereof does not entail the nullity of the Terms and Conditions as a whole.
The fact that Sur le Sentier des Bergers does not prevail, permanently or temporarily, one or more clauses of these Terms, cannot be a waiver to avail later of any of said clauses.
5- Products
Sur le Sentier des Bergers presents on its website www.surlesentierdesbergers.fr the products and services as well as their detailed descriptions enabling the Customer to know their essential characteristics before taking the final order.
All the products offered for sale are subject of a description stating their essential characteristics within the meaning of Article L 111-1 of the French Consumer Code. The photographs illustrating the products do not constitute a contractual document.
The online sales offers presented on the site www.surlesentierdesbergers.fr are valid, in the absence of indication of specific duration, as long as the products appear on the site www.surlesentierdesbergers.fr and within the limits of available stocks.
In case of unavailability of products, Sur le Sentier des Bergers will immediately inform the Customer and will offer to either substitute one or more products of the order, or cancel the order and refund the missing product. No product will be substituted without the express agreement of the Customer.
6- Price of products
In accordance with the provisions of the Consumer Code, the prices of the products on sale on the website www.surlesentierdesbergers.fr are expressed in euros and include all taxes for the countries of the European Union and excluding taxes (and if applicable , excluding customs duties) for other countries and DOM-TOM, and also exclude delivery and transport costs, indicated before validation of the order. Any customs duties to be paid at destination are the responsibility of the buyer.
Sur le Sentier des Bergers reserves the right to change prices at any time without notice, without affecting orders already placed. The selling price of the product is the one in force on the day of the order.
The products ordered are the property of Sur le Sentier des Bergers until full payment of the order. In case of irregular payment, incomplete or refused, or in case of faulty behaviour of the Customer, Sur le Sentier des Bergers reserves the right to block the delivery of products ordered. Sur le Sentier des Bergers will inform the Customer electronically and ask him to remedy the situation.
7- Transport and preparation costs
Transportation and preparation fees are in addition to the price paid for the Products purchased and are also due for gifts without obligation to purchase.
Transportation and preparation fees are expressed in euros and are all taxes included for the countries of the European Union and excluding taxes for the other countries and DOM-TOM.
Delivery charges are the responsibility of the Customer, and appear clearly in the order process and before validation of the order. For an amount of order higher than 70 euros, the delivery costs will be offered in metropolitan France.
For more informations about transport and preparation costs, please visit this page : Shipping and return policy
8- Order
The registration of an order on the site www.surlesentierdesbergers.fr and its validation by the Customer occurs at the moment when the Customer chooses to click on "Pay my order". This registration implies the acceptance of all these terms and conditions and constitutes proof of the date of order.
When the Customer clicks on "Checkout", a summary of the items of his order is displayed.
The Customer may continue his purchases or validate his cart after having had the opportunity to check the accuracy of his selection, the details of his order and the total price, and return to the previous pages to correct any errors or omissions or possibly modify his order.
The order can be registered on the website www.surlesentierdesbergers.fr if the Customer is clearly identified.
The Customer creates his account and / or identifies himself by the entry of his e-mail address and password which is strictly personal.
The Customer chooses his shipping method.
At this stage of the order process, the Customer has the option to change the shipping address. He can also add a message to be sent to the recipient.
A summary shopping cart will be displayed, including possible delivery costs depending on the option chosen by the Customer.
The Customer chooses a payment method.
A summary shopping cart will be displayed, including possible delivery costs depending on the option chosen by the Customer.
Sur le Sentier des Bergers agrees to honour orders received on the website www.surlesentierdesbergers.fr only within the limits of available stocks of products. Sur le Sentier des Bergers will inform the Customer of any shortage of stock.
Any order implies acceptance of prices and description of products available for sale. Any dispute on this point will occur in the context of a possible exchange and guarantees mentioned below.
In some cases, including payment default, wrong address or other problem on the account of the Customer, Sur le Sentier des Bergers reserves the right to block the order of the Customer until the problem is solved.
For any question relating to the follow-up of the order, the Customer can call the +33 4 42 16 20 50 (cost of a local call from a fixed position, possible additional cost according to operator) from Monday to Friday from 9am to 5:30pm.
9- Payment
The payment of purchases made on the site www.surlesentierdesbergers.fr is done exclusively in euros. The selected products are payable in full on the day of placing the order by the user.
The Customer may choose to pay for his purchases by:
Debit card :
Sur le Sentier des Bergers accepts Carte Bleue, Visa, and MasterCard. The Customer indicates the card number, its expiration date and the name of the cardholder. For more security, the Customer must also indicate the cryptogram (last 3 digits on the back of the card, near the signature)
The Customer guarantees to Sur le Sentier des Bergers that he is indeed the holder of the card and that the name on this card is his own.
The authorization request for the withdrawal of the card is made at the time of validation of the order on the Site, except in case of unavailability of the servers. A new application for a debit authorization may occur in the event that the first could not be completed due to the unavailability of the servers.
In the event of a payment default, an incorrect address or any other problem occurring on the user's account, Sur le Sentier des Bergers reserves the right to block the order until the complete resolution of the problem.
Prices can be changed at any time, without notice and especially in case of change of tax or economic data. Items will be billed based on the rates in effect at the time of registration of the order.
Fight against credit card fraud:
- Sur le Sentier des Bergers reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of execution, in case of non-payment of any sum that would be due by the Client , in the event of a payment incident, or in case of fraud or attempted fraud relating to the use of the website www.surlesentierdesbergers.fr
In the event of fraudulent use of his credit card on the Site, the user is invited to contact the Shepherd's Path at the following number: 04.42.16.20.50 from Monday to Friday from 9.30am to 6pm or by e-mail at the following address: address contact@sentierdesbergers.com - Sur le Sentier des Bergers does not keep track of any credit card number. Transactions made on the Site are secured by the STRIPE payment system whose registered office is located at 185 Berry Street - suite 550 - San Francisco - CA 94107.
The payment of the services will be done by credit card (Bleue, Visa, Mastercard).
The payments made will be secured by a data encryption procedure to prevent the interception of this information by a third party. All information exchanged to process the payment is encrypted. This data cannot be detected, intercepted or used by third parties. At no time does the user's financial data pass through Sur le Sentier des Bergers computer system. Sur le Sentier des Bergers cannot be held responsible for fraudulent use of the means of payment used.
The company STRIPE, technical service provider, does not support disputes related to orders which are processed directly by Sur le Sentier des Bergers under the conditions hereof, or, in case of fraud, by the bank of the user.
Paypal
Paypal is a secure means of payment, allowing you to make purchases online. Opening a Paypal account is very simple and free: you have to enter your details and your credit card number once. Then, to make your purchases online, simply log in to Paypal to validate your payment, with just an e-mail address and a password. Your Paypal account will be debited without you having to re-enter the numbers of your credit card, and these will not be transmitted to the recipients of the payment. Back on the merchant site www.surlesentierdesbergers.fr, all you have to do is confirm your order at no additional cost.
Bank check
In case of payment by check, it must be issued by a bank domiciled in France and made payable to Sur le Sentier des Bergers. It should be addressed to Sur le Sentier des Bergers, Customer Service, 1040 Jean Perrin Avenue, 13290 AIX-EN-PROVENCE. The check must be written in the surname, first name and address of the Customer who placed the order on the site www.surlesentierdesbergers.fr. Otherwise, Sur le Sentier des Bergers will reserve the right to refuse any non-conforming check and will cancel the order. The ordered items are then reserved 5 days from the date of order. After this deadline and failing to receive the corresponding check, Sur le Sentier des Bergers reserves the right to cancel the order of the Customer. The check will be returned to him upon receipt. The collection is made at the time of shipment of the order.
A summary including all details of the order is sent to the Customer by email when the settlement process is completed.
At the end of the transaction, the Customer is naturally sent back to www.surlesentierdesbergers.fr.
Advance payments are neither down payments nor deposits.
Payments in stamps and money orders are not accepted.
The sending of cash by mail is prohibited (Cf. article R3 of the Code of posts and electronic telecommunications), Sur le Sentier des Bergers will not be responsible in case of loss or theft of all or part of these species.
Any amount not paid at the due date will result in the payment of late interest at the rate of one and a half times the interest rate in effect on the day of the billing, any administrative and legal costs occasioned by the recovery in addition .
10- Delivery
Time limit
Home delivery is by Colissimo followed with or without signature, the delivery time may vary depending on the conditions of the carrier. Delivery is made from Monday to Saturday, at the address given by the Customer when ordering. The parcel is delivered against signature, in case of absence it is advisable to contact the LA POSTE service to communicate your instructions.
Reception
During the delivery, the Customer must carry out an examination of the physical condition of the delivered parcel as well as an examination of its contents, and this in the presence of the carrier.
The transfer of risks occurs upon delivery, at the time of delivery of the products to the delivery address provided by the Customer or at the time of pick-up in the store or at the Post Office.
An ID or other necessary proof may be required upon delivery or removal of the package.
At the time of delivery, the Customer or any third party to whom he has given authority to receive the goods will formalize his acceptance by signing the delivery receipt which will be presented to him and on which may be made any remark appearing necessary.
The signature by the Customer or any person authorized by him for this purpose of the said delivery order confirms the good reception of the order, its contents and the number of associated packages indicated on the delivery note as well as the good condition of the packages.
Any anomaly found must imperatively be the subject of handwritten reservations on the carrier's delivery note. The reservations must be clear and detailed, dated and signed by the Customer to avoid any dispute. No claim may be registered in the absence of reservations made upon delivery. The Customer must inform Sur le Sentier des Bergers within two working days of the incidents encountered and the steps he has taken.
11- Return - Exchange
The Customer has a period of 15 days from the date of receipt of his order to return any product does not suit him and ask for refund or exchange. The costs of return are however at his expense.
The Customer will be able to return the product after having made the request on his account, provided that it has not been opened, it is returned in its original packaging and accompanied by accessories that were attached at the delivery.
In order for the return to be identified, the returned product will be accompanied by the invoice.
According to the wishes of the Client, Sur le Sentier des Bergers will proceed to an exchange as far as possible or to the refund to the Customer of the totality of the sums paid and this at the latest within fourteen days as from the reception by Sur le Sentier des Bergers of the product (s) returned by the Customer.
Unless otherwise agreed by the Customer, the refund will be made using the same method of payment used by the Customer at the time of purchase.
The Customer is informed by email of the result of his return.
Exclusions
Sur le Sentier des Bergers informs the Customer that in accordance with Article L.221-28 of the Consumer Code, the Customer does not benefit, for the ordering of products which, because of their nature, cannot be reshipped or are likely to deteriorate or expire quickly, a right of withdrawal. In particular, these include:
- The fresh products
- Products whose packaging has been opened
12- Guarantee
Sur le Sentier des Bergers guarantees to the Customer that the Products are manufactured and packaged according to strict quality rules and kept in accordance with the standards in force in France.
Sur le Sentier des Bergers cannot guarantee the quality of its products if the customer has not respected the conditions of optimum conservation, or if it has consumed products beyond the date of consumption indicated on the packaging.
13- Responsibility
Sur le Sentier des Bergers can under no circumstances be held responsible in case:
- Fraudulent use of logins of the website www.surlesentierdesbergers.fr by the Customer;
- Interruption of the site www.surlesentierdesbergers.fr;
- Force majeure within the meaning of Article 1218 of the Civil Code preventing it from fulfilling the obligations contained in these General Terms and Conditions of Sale;
14- Intellectual property
The mark " Sur le Sentier des Bergers " as well as all trademarks, figurative or not, and all other trademarks, trade names, service marks, illustrations, images, logos, designs and models registered or not, copyright and patents (hereinafter "the Intellectual Property Elements") appearing on the products, in the catalogs, the online shop, or on any accessories or packaging, registered or not, are and remain the exclusive property of the Goût de France company.
Any reproduction, complete or partial, modification or use of the Elements of Intellectual Property, for any reason whatsoever or on any medium whatsoever, is strictly prohibited without the express, prior written consent of the company Goût de France. This prohibition also applies to any combination or use associated with any other mark, symbol, logo or, more generally, any distinctive sign intended to form a logo.
15- Data Protection - Cookies
The data protection policy can be consulted by clicking: HERE.
The cookie policy can be consulted by clicking: HERE.
16- Disputes
This contract is subject to French law. Sur le Sentier des Bergers cannot be held responsible for damage of any kind, whether material or immaterial or bodily, that could result from a malfunction or misuse of the products marketed. The same is true for any modifications of the products resulting from the manufacturers. The liability of the company Sur le Sentier des Bergers will, in any case, be limited to the amount of the order and cannot be blamed for simple errors or omissions that may have remained despite all the precautions taken in the presentation of products. In case of difficulties in the application of this contract, the Customer has the possibility, before any action in court, to seek an amicable solution including with the help of: a professional association of the branch, a consumer association or any other advice of his choice. It is recalled that the search for the amicable solution does not interrupt the "short delay" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to Sur le Sentier des Bergers.
Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in the one who takes the trouble to expose his situations. In case of dispute, the Customer will first contact the company to obtain an amicable solution. Otherwise, the Commercial Court of Aix-en-Provence is the only competent, whatever the place of delivery and method of payment accepted.
17- Quality Guarantee
If despite all the precautions taken by Sur le Sentier des Bergers in the manufacture and selection of products, the Customer would encounter a hidden quality defect, we thank him for informing us as soon as possible in order to carry out the actions and consistent corrections in a product replacement or refund.
For information, our products are subject to expiry, including donations on their packaging a "Best Before" (DLUO) to be variable depending on the products from several months to several years. These products, however, remain consumable at this time without food risk but may have lost their taste and nutritional qualities.
We draw the attention of the Customer to the importance of storing products away from heat, humidity and too much light.
Failure to comply with these storage standards cannot constitute a cause of complaint, Sur le Sentier des Bergers declining any responsibility in this case.
If you would like more information on the quality of our products, please send an email to: contact@sentierdesbergers.com
18- Customer service
In addition to the website www.surlesentierdesbergers.fr accessible 24/7, the Customer service is available by phone from Monday to Friday from 9am to 5.30pm.
The Customer may also contact Sur le Sentier des Bergers, by:
- e-mail: contact@sentierdesbergers.com
- Phone +334 42 16 20 50